eZs3 FAQ



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eZs3 FAQ

In the eZs3 FAQ, you can find answers to many of the questions that we're often asked, solutions to simple problems that other users have experienced, and suggestions by fellow eZs3ers on how they're getting the most out of eZs3.

If you have a question, problem or suggestion that you think should be in the FAQ, let us know here.

How do I add extra people to my s3 account? How do I swap out and manage my eZs3 Business Account?
You may have a team working across the world to help you deliver your content to your viewers, listeners and customers. At eZs3 it is easy to scale up your account so that you whole team can work together. . . . keep reading

Amazon S3 file management, file names, folder names, file types, metadata and file access policies which can stop your videos showing
The folder and file names which you set on your computer for ease of use and remembering, when uploading the file to your Amazon account, the name is carried over. Which you then use as the core reference for creating your players etc. However, this can have adverse effects to your finished video. . . . keep reading

Business Users - Adding Extra Users to your Amazon S3 Account
If you're signed up to one of our business plans, you can add multiple users to your S3 account in order to view and control your files, as well as edit any players that you have previously created. . . . keep reading

Which embed code should I use - the javascript snippet or the HTML code?
Not sure which code to use? Not sure which is best? Find out which is the best to use for your player . . . keep reading

What bitrate should I use when encoding my video? How do I optimize my video for the web?
Derek Stanley
Want to learn the best settings for video for the web? what file type you should choose? how to encode your video and what bitrate to choose? what to do if you're streaming video? Then check out this article . . . keep reading

Amazon S3 Account & Keys - Find, Update or Check your Access Key and Secret Key
When you sign up to eZs3 you need an Amazon S3 account to link to - here you can check that your S3 account is active, find out if your keys are active, update your keys or find your Amazon S3 access key and secret key . . . keep reading

How do I figure out what my eZs3 email address is? I want to purchase a premium feature - but not sure which email address to use?
Are you trying to buy a premium feature, such as the Underlay? Not sure which email address is linked to your eZs3 account? Want to buy something or have you bought something and not showing in your account? Find your eZs3 email account here . . . keep reading

Adding a Start Image to my video audio - How do I add a picture before the start of my media player?
Learn how to add a Start Image to the beginning of your video or audio - so that a picture of your choice will show before your media plays . . . keep reading

Even more reliability for your players on March 1st 2010
Now you can make your players more reliable - using Amazon's 99.99% availability guarantee - Increase reliability of your player, media, audio, video . . . keep reading

How to use the new Social Media Skin - link your followers directly to your video using Facebook or Twitter!
You've made your video, created a player and embedded it, but how do you get people to come and look at it? Now you can link your social media followers directly by using the social media skin - including Twitter and Facebook . . . keep reading

What is h.264 video? How can I use eZs3 to deliver my high quality videos?
What is h.264 video and what does it mean to me? How can I deliver my high quality videos using eZs3? . . . keep reading

My video has no sound or picture, what could be causing this? Why am I not using the right codec? What is a codec anyway?
If you use the wrong codec, your MP4 video might have sound and no video, or video with no audio, or both might not work. This can be caused by using unsupported codecs; but what is a codec? And how do you check that you are using the right and supported codecs? . . . keep reading

How to use the Overlay
Ask your viewers to sign up, complete a survey or submit a comment before they can view your video, before they get to the big secret or at any point in the video you want! . . . keep reading

Here's our Step-By-Step Guide. A handy resource you can refer to again and again
Step by Step Beginners Guide for New Users, Newbies and Noobs for using eZs3, Amazon S3 Keys, Amazon CloudFront, Uploading Media, Creating Folders, Players, Playlists, Vidgets, Quick Players and Quick Vidgets, eZs3 Converter and eZs3 Underlay Feature . . . keep reading

How can I loop my video? Can I make my media start over again?
When my video finishes, it just goes black. Instead, I want my video to 'loop' and start playing again from the beginning.. ..How do I do that? . . . keep reading

Using the New Quick Player Template Feature
If you use the same settings over and over, and are tired of having to edit changes every time you create a player, then the new Quick Player will save you loads of time! . . . keep reading

My video doesn't fit the player? How do I resize my video? What do the stretching options mean?
My player has black edges.. My video doesn't fit in the player.. My video looks really small inside the player.. The player cuts off the edges of my video.. What do the stretching options mean? How should I stretch my video? Resize your video to solve these problems. . . . keep reading

Setting up the Amazon CloudFront Network on your eZs3 account
Amazon's CloudFront can allow your media to be delivered more quickly, with less waiting, straight to your viewers and customers. You can set up CloudFronts to deliver media in your Amazon S3 Account by using eZs3. . . . keep reading

How do I prevent Hot Linking on my Amazon s3 account? Protect your files with the Encode Player feature
How do I prevent Hot Linking on my Amazon s3 account? Protect your files with the Encode Player feature . . . keep reading

Associate your Amazon S3 account with your eZs3 account
. . . keep reading

What is Amazon CloudFront and how can it help me?
Here you can find out what Amazon CLoudFront is and what it means for you and your viewers. . . . keep reading

I've uploaded my video file to my Amazon s3 account, how do I provide a link for my viewers to download it? Say a download here link in an email? Or even a torrent link?

Not everyone who uses eZs3 to upload video and audios files to their Amazon s3 account, wants them to play online on a web page, blog or eBay auction. Some users want to provide a download link for their audience and so we made it easy! . . . keep reading

How much will it cost to host my videos on Amazon S3? What's the bandwidth charge? How can I work out the price?
We often get emails asking us how much it costs to host videos on Amazon S3 and what the charge is for bandwidth. Estimating the hosting and transfer fees is dependent on the size of the video and the number of views it has. . . . keep reading

What's the best width and height combination or aspect size for storing and sending my videos when using Amazon S3 and the Amazon CloudFront?
What size should my video be to make sure it looks as good as possible and downloads fast? Here's a couple of reference tables and a useful link to help answer those two important questions . . . keep reading

How do I protect my videos from Pirates and Thieves?
Can streaming video be protected or is that a myth? I've heard that when people know where they can find downloaded files on their hard drive, it's pretty easy to steal. Can eZs3 prevent thieves and pirates stealing my video hosted on Amazon S3? . . . keep reading

How can I host and play my High Definition HD video on Amazon S3?
Want to know how to put your High Def or HD video onto Amazon S3 hosting? Yes, eZs3 can help you get your High Definition video running on your own Amazon S3 account. Just render your Hi-Def footage as an FLV file and upload to your S3 account Here's how Bill Myers has been uploading Hi Def: . . . keep reading

Say my video is only 30 seconds long, how big is the video file going to be and how much will it cost to host and play from my Amazon s3 account?
I am going to make a quick video but I want to know how much it is going to cost to host it on my Amazon s3 account. If I know how long the video is, can you tell me how much it will cost? I want to compare Amazons hosting prices with my own host . . . keep reading

So how do I connect eZs3 to my Amazon S3 account?
I recently joined wwww.eZs3.com, but didn't have time to read the joining notes and emails. I am now ready to set up my Amazon S3 account and connect it to my eZs3 subscription. How do I do that? . . . keep reading

Would you like your online videos to have the same protection that Oprah, Judge Judy and Jerry Springer use? ...Well you can with Viral Branding from eZs3
Not all video players are created equal! Using eZs3 Vidral Branding you can protect your s3 videos with the same 'video bug' technique used by Oprah, Jerry Springer and Judge Judy! You can also make them interactive and turn your viewers into directed traffic, with the Viral Branding feature eZs3 . . . keep reading

Example Mp3 Audio Players Created in eZs3
Not all audio players are created equal! Using eZs3 you can customise your audio players in several ways, including setting the width of the player, selecting the player colours to match your site and by adding an image to make the audio interactive! . . . keep reading

Why do some video formats take so long to load and play - FLV, MP4, MOV, WMV
Some formats seem to take forever to load, they just hang or won't start until the whole video has downloaded - this article will explain why and how you can solve it . . . keep reading