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eZs3 FAQ

In the eZs3 FAQ, you can find answers to many of the questions that we're often asked, solutions to simple problems that other users have experienced, and suggestions by fellow eZs3ers on how they're getting the most out of eZs3.


If you have a question, problem or suggestion that you think should be in the FAQ, let us know here.

How do add extra people to my s3 account? How do I swap out and manage my eZs3 Business Account?
You may have a team working across the world to help you deliver your content to your viewers, listeners and customers. At eZs3 it is easy to scale up your account so that you whole team can work together. . . . keep reading
Amazon S3 file management, file names, folder names, file types, metadata and file access policies which can stop your videos showing
The folder and file names which you set on your computer for ease of use and remembering, when uploading the file to your Amazon account, the name is carried over. Which you then use as the core reference for creating your players etc. However, this can have adverse effects to your finished video. . . . keep reading
Business Users - Adding Extra Users to your Amazon S3 Account
If you're signed up to one of our business plans, you can add multiple users to your S3 account in order to view and control your files, as well as edit any players that you have previously created. . . . keep reading
How do I figure out what my eZs3 email address is? I want to purchase a premium feature - but not sure which email address to use?
Are you trying to buy a premium feature, such as the Underlay? Not sure which email address is linked to your eZs3 account? Want to buy something or have you bought something and not showing in your account? Find your eZs3 email account here . . . keep reading
Adding a Start Image to my video audio - How do I add a picture before the start of my media player?
Learn how to add a Start Image to the beginning of your video or audio - so that a picture of your choice will show before your media plays . . . keep reading
Even more reliability for your players on March 1st 2010
Now you can make your players more reliable - using Amazon's 99.99% availability guarantee - Increase reliability of your player, media, audio, video . . . keep reading
Welcome Aboard #session.firstname#! - Here's a handy resource you can refer to again and again
Step by Step Beginners Guide for New Users, Newbies and Noobs for using eZs3, Amazon S3 Keys, Amazon CloudFront, Uploading Media, Creating Folders, Players, Playlists, Vidgets, Quick Players and Quick Vidgets, eZs3 Converter and eZs3 Underlay Feature . . . keep reading
How can I loop my video? Can I make my media start over again?
When my video finishes, it just goes black. Instead, I want my video to 'loop' and start playing again from the beginning.. ..How do I do that? . . . keep reading
Using the New Quick Player Template Feature
If you use the same settings over and over, and are tired of having to edit changes every time you create a player, then the new Quick Player will save you loads of time! . . . keep reading
My video doesn't fit the player? How do I resize my video?
My player has black edges.. My video doesn't fit in the player.. My video looks really small inside the player.. The player cuts off the edges of my video.. Resize your video to solve these problems. . . . keep reading
Setting up the Amazon CloudFront Network on your eZs3 account
Amazon's CloudFront can allow your media to be delivered more quickly, with less waiting, straight to your viewers and customers. You can set up CloudFronts to deliver media in your Amazon S3 Account by using eZs3. . . . keep reading
How do I prevent Hot Linking on my Amazon s3 account? Protect your files with the Encode Player feature
How do I prevent Hot Linking on my Amazon s3 account? Protect your files with the Encode Player feature . . . keep reading
Locate your Access and Secret Keys, to Associate your Amazon S3 Account with eZs3
When you create your eZs3 account, you need to link it to your Amazon S3 account so that you can upload media, create players and wrappers and deliver your content to your viewers, customers and clients. . . . keep reading
What is Amazon CloudFront and how can it help me?
Here you can find out what Amazon CLoudFront is and what it means for you and your viewers. . . . keep reading
I've uploaded my video file to my Amazon s3 account, how do I provide a link for my viewers to download it? Say a download here link in an email? Or even a torrent link?
I've uploaded my video file to my Amazon s3 account, how do I provide a link for my viewers to download it? Say a download here link in an email? Or even a torrent link? Not everyone who uses eZs3 to upload video and audios files to their Amazon s3 account, wants them to play online on a web page, blog or eBay auction. Some users want to provide a download link for their audience and so we made it easy! . . . keep reading
How much will it cost to host my videos on Amazon S3? What's the bandwidth charge? How can I work out the price?
We often get emails asking us how much it costs to host videos on Amazon S3 and what the charge is for bandwidth. Estimating the hosting and transfer fees is dependent on the size of the video and the number of views it has. . . . keep reading
What's the best width and height combination or aspect size for storing and sending my videos when using Amazon S3 and the Amazon CloudFront?
What size should my video be to make sure it looks as good as possible and downloads fast? Here's a couple of reference tables and a useful link to help answer those two important questions . . . keep reading
How do I protect my videos from Pirates and Thieves?
Can streaming video be protected or is that a myth? I've heard that when people know where they can find downloaded files on their hard drive, it's pretty easy to steal. Can eZs3 prevent thieves and pirates stealing my video hosted on Amazon S3? . . . keep reading
Why can't I delete my S3 files? Why can't I access my Amazon S3 folder?
The filenames which you set on your computer for ease of use and remembering, when uploading the file to your Amazon account, the name is carried over. Which you then use as the core reference for creating your players etc However, this can have adverse effects to your finished video. . . . keep reading
How can I host and play my High Definition HD video on Amazon S3?
Want to know how to put your High Def or HD video onto Amazon S3 hosting? Yes, eZs3 can help you get your High Definition video running on your own Amazon S3 account. Just render your Hi-Def footage as an FLV file and upload to your S3 account Here's how Bill Myers has been uploading Hi Def: . . . keep reading
I want to host my videos and audios on Amazon S3. Will eZs3 make my video or audio play on my Wordpress site? How about on my eBay auctions and shop?
I want to host my videos on Amazon S3 and take advantage of the low cost hosting and scalable bandwidth, but I want them to play on my Wordpress blog. I am also thinking about using videos to help boost sales on my eBay auctions and shop. How can I do that? Will eZs3 let me do it? . . . keep reading
Say my video is only 30 seconds long, how big is the video file going to be and how much will it cost to host and play from my Amazon s3 account?
I am going to make a quick video but I want to know how much it is going to cost to host it on my Amazon s3 account. If I know how long the video is, can you tell me how much it will cost? I want to compare Amazons hosting prices with my own host . . . keep reading
Looking at my Amazon S3 account - What does all that info in the File and Folder summary mean?
When I create a new Amazon S3 folder, using your eZs3 system I notice after uploading some files that I get a folder/file summary. What does the information on display actually mean? . . . keep reading
The Beginners Guide to Vidgets
What is a Vidget? What does it do? How can it include social media sites on your video? How can you add RSS feeds, Auto responders and Comments to your Video? . . . keep reading
Want to Render your video in FLV? Use the Free Riva Encoder - as Sony Vegas does not render in FLV
Want to Render your video in FLV? Use the Free Riva Encoder - as Sony Vegas does not render in FLV If you are using Sony Vegas and want to output your finished video for web use, you might be surprised to discover that Sony Vegas does not render in FLV First you will need to download the free encoder software from Riva Riva Encoder . . . keep reading
Welcome Mac users - here's what you need to know
We have many Mac users who are members, here at eZs3.com Here's what we have discovered: There are update timing clashes between the Mac and Java platforms - it is easy to get caught out! Depending on your own settings (and what Mac have released to support Java) our uploader may not work . . . keep reading
When attempting to upload files, I cannot connect to the S3 service. I get a message that says, "A connection to the S3 service could not be established."
This could be the operating system, browser or firewall problem! The first thing to do is make sure you have the latest version of java installed - you can download this from http://www.java.com. . . . keep reading
Why won't my video, screencast or GotoMeeting recordings play after I just uploaded them to my Amazon S3 account?
When we get asked why won't my video files play on my Amazon S3 account, we check the video file size and and the filetype used for the Video, Camtasia Screencast or GotoMeeting recording. . . . keep reading
Amazon s3 access key don't work? Hey...I just signed up for eZs3 and when I try to add my keys your system keeps saying there's an error?
Why don't my Amazon s3 keys work? Even though you have an Amazon account - you haven't got an S3 account and so the keys are not active Amazon for some reason known only to themselves, have created a two-stage sign up process. . . . keep reading
I can't see the Player Controls on my Camtasia Studio ExpressShow SWF Production, Why?
If you produced your Camtasia Studio video using the Flash ExpressShow feature, it may be the case that you cannot see the player controls beneath the video. . . . keep reading
Why Doesn't the eZs3 Uploader Load when I Try to Upload my Files to Amazon S3?
Clicking on Upload Your Files from the main control panel of eZs3 launches a Java Applet in a new window, that allows you to drag and drop files from your PC, to your Amazon S3 account. . . . keep reading
How do I add a PayPal Product Purchase Link as a Clickable Watermark link?
A great way of monetizing your media is to make your watermarks and images clickable, and link them directly to a PayPal purchase page, so your viewers can purchase products featured in the video immediately. . . . keep reading
Why won't my video/audio play when I've added the eZs3 embed script to my page?
In order for the media to play on your site, you need to have the viewing permissions for the file set so that everyone can view the media. . . . keep reading
So how do I connect eZs3 to my Amazon S3 account?
I recently joined wwww.eZs3.com, but didn't have time to read the joining notes and emails. I am now ready to set up my Amazon S3 account and connect it to my eZs3 subscription. How do I do that? . . . keep reading
Example Image Gallery Created Using eZs3
You can now create your very own image galleries using eZs3 ... time to share those magical moments with your friends and family, using the low-cost hosting provided by Amazon S3. . . . keep reading
Would you like your online videos to have the same protection that Oprah, Judge Judy and Jerry Springer use? ...Well you can with Viral Branding from eZs3
Not all video players are created equal! Using eZs3 Vidral Branding you can protect your s3 videos with the same 'video bug' technique used by Oprah, Jerry Springer and Judge Judy! You can also make them interactive and turn your viewers into directed traffic, with the Viral Branding feature eZs3 . . . keep reading
Example Mp3 Audio Players Created in eZs3
Not all audio players are created equal! Using eZs3 you can customise your audio players in several ways, including setting the width of the player, selecting the player colours to match your site and by adding an image to make the audio interactive! . . . keep reading
Why do some video formats take so long to load and play - FLV, MP4, MOV, WMV
Some formats seem to take forever to load, they just hang or won't start until the whole video has downloaded - this article will explain why and how you can solve it . . . keep reading
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